27 May 2011

Windows cannot open Help and Support because a system Service is not running

I was auditing a server this week and attempted to open MSINFO32 but received the following message "Windows cannot open Help and Support because a system Service is not running".

When investigating services.msc, I couldn't find the Help and Support service listed, so I Googled a little regarding registering services and found a fix in the form of the following commands.

Open a Command Prompt  and run the following commands
%SystemDrive%
CD %windir%\PCHealth\HelpCtr\Binaries
start /w helpsvc /svchost netsvcs /regserver /install

The Help and Support should now be listed and can be started and was enough to get MSINFO32 running.. hooray!

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